Client Support
We’re here when you need us.
Toll-Free Phone: (866) 852-4484
Direct Phone: (626) 320-1000
Email: [email protected]
Not a Client Yet? We provide ongoing support and maintenance for FileMaker applications—whether we built them or inherited them from another developer. Schedule a Consultation
Get Help Fast
Get help with your FileMaker database, website, or integration issues.
Emergency Support
Database crashed? Critical functionality down? Call for immediate assistance.
Phone: (866) 852-4484
Before You Contact Support
Help us help you faster by including:
- Recent changes: New software updates? System changes? New users?
- What’s happening: Describe the issue and what you expected to happen instead.
- When did it start: Just today? Been happening for weeks?
- Who’s affected: Just you? Specific users? Everyone?
- Error messages: Screenshots or exact error text if you have them.
Support Hours & Response Times
Get help when you need it.
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time
Emergency Support: Available 24/7 for Premium Support clients with critical issues
Response Times:
- Emergency issues (system down): 4-24 hours depending on support tier
- Urgent issues (functionality broken): 24-48 hours
- General questions: 48-72 hours
Client Support Request Form
How can we help? Reach out using the form below. Describe the new feature you’d like to have or the problem that is happening with your software.